NZME is New Zealand’s premier integrated media company, with a portfolio of market leading newspaper, radio, digital, events and experiential platforms that connect with 3.1million Kiwis every week. With iconic brands such as the NZ Herald, ZM, ZB and nzherald.co.nz whether reading, listening, watching or engaging with our brands they can get the content they want, from us – where and when they want it.

 The Head of Customer Engagement is a key leadership role designed to lead the digital customer engagement strategy across key NZME brands to deliver propositions and programmes that grow audience and customer lifetime value. Ownership of the customer journey and experience, insight driven customer membership propositions, development and delivery of content personalisation and the implementation of direct marketing campaigns will be essential components of the role.

 This is not your everyday opportunity and we’re not looking for an everyday new team member. You’ll need to be a wiz when it comes to customer engagement; with proven expertise in utilising data, product, proposition and direct digital marketing to develop multiplatform membership strategies, plans and communications. You’ll be able to demonstrate previous success in customer lifecycle programmes, segmentation and content marketing, customer memberships and subscriptions, all this combined with being an inspirational leader, mentor and coach.

 Did we mention how much we value work/ life balance? We also offer flexible working options – 4 or 5 day options available! So here is the chance to really take ownership and deliver the customer engagement strategy and be a part of an innovative, proactive media organisation. So if this sounds right up your alley, then don’t delay because as well as offering a state of the art building in central Auckland, and a fantastic culture where we aim to be the home of the best talent in NZ, we also stand by our values to be: Be Connected, Be Curious and Be Confident.


Apply now by sending your CV and cover letter to careers@nzme.co.nz 

Applicants for this position must have NZ residency or a valid NZ work permit